Responsibilities

• Oversee all customer development and expansion activities including customer implementations, customer relationship management, revenue conversion, customer growth and renewals
• Maintain high level of client engagement, satisfaction and loyalty, as measured by referenceable customers, completed case studies and expanded contractual relationships
• Develop deep customer relationships both with key customer stakeholders and critical referral sources
• Drive patient growth efforts across client organizations including developing tailored account-level plans and strategies
• Manage client issues and escalations, working collaboratively with cross-functional teams including clinical, business operations, product, and sales as required
• Own our “expand” strategy within accounts including renewals, site expansion and contract expansions
• Build and grow an excellent team as Story Health’s customer base grows
• Iterate our overall implementation, revenue conversion and customer success processes, KPIs and tools
• Help inform Story Health’s product by collecting and synthesizing customer feedback
• Be a key contributor to a fast growing and dynamic organization
  

Key Qualifications

• 10+ years working in health tech managing executive relationships with enterprise healthcare organizations
• Strong understanding of how to navigate both health systems and value-based organizations
• Highly proficient communication, relationship-building and interpersonal skills

• Strong customer orientation, with ability to identify problems and formulate solutions
• Strong project management skills with ability to take on multiple tasks in a dynamic, fast-paced, and changing team environment
• Ability to hire and develop a high performing team
• Openness to frequent travel (30%+)

Compensation

• $200,000+ based on experience and qualifications
• Medical/Dental/Vision benefits
• Company equity