Responsibilities

• Provide remote patient care including coaching and education using digital communication tools (including texting, phone calls, video chat).
• Support Advanced Practice Nurses and Physicians during telehealth visits.
• Provide telephone triage to patients with acute symptoms.
• Work with patients and their caretakers to increase engagement and help them overcome barriers in their healthcare journey.
• Guide patients with their changing medical therapies using a clinician-designed protocol. Connect patients back with their clinicians as needed when their condition changes.
• Serve as the interface between the patients and others in the healthcare system, including providers, clinics, pharmacies, etc.
• Other responsibilities as required.

Key Qualifications

• Current active Registered Nurse license in a compact state.
• 2+ years clinical experience in a specialty practice or acute care setting.
• Bachelor’s or equivalent degree required.
• Highly proficient written/verbal communication and interpersonal skills to interact with patients, caregivers, and healthcare providers.
• Analytical skills required to problem solve patient issues and prepare reports.
• Strong customer service skills, with ability to identify problems and formulate solutions.
• Able to take on multiple tasks in a dynamic, fast-paced, and changing team environment.
• Passion for implementing technology to improve healthcare and able to quickly learn and use new software and tools.
• High-speed home internet access.
• Quiet home office space, free of distractions.

Nice to Have

• Cardiology experience
• Fluent in Spanish
• Experience working with patients in a virtual environment (via phone or telehealth platforms)
• Prior coaching or patient education experience

We appreciate every job application and treat each with consideration and care. Story Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Story Health is changing lives, one patient at a time.